Jermyn Motor Group, with over five decades of history, stands as a testament to our enduring commitment to excellence in the automotive industry. Established in 1972 by our founder, Derek Jermyn, as D.K. Enterprises Limited, we embarked on a journey to build a lasting family business brand in the heart of East Sussex. Today, our footprint extends across three prime locations in East Sussex, including Seaford, Eastbourne & Pevensey.

What truly sets us apart are our unwavering family values. Since our inception, our guiding principle has been simple yet profound: "Driving Excellence, Inspiring Trust." This principle permeates everything we do, from assisting you in purchasing a new vehicle to booking a service appointment. Our dedicated and expertly trained staff is here to ensure that you receive not only value for your investment but also a consistently high-quality service. We firmly believe that effective communication is the cornerstone of building strong, lasting relationships with our valued customers.

As a family-run enterprise, we extend a warm invitation to become a part of our extended family or, at the very least, to experience the same level of care and attention. Jermyn Motor Group has come a long way from its modest beginnings as a single-site showroom. We now proudly represent the MG franchise at our latest location in Eastbourne, all thanks to the support of customers like you. Your patronage fuels our growth, and we're deeply grateful. Our commitment to continuous improvement revolves around putting you at the heart of every decision.

As a family-run enterprise, we extend a warm invitation to become a part of our extended family or, at the very least, to experience the same level of care and attention. Jermyn Motor Group has come a long way from its modest beginnings as a single-site showroom. We now proudly represent the MG franchise at our latest location in Eastbourne, all thanks to the support of customers like you. Your patronage fuels our growth, and we're deeply grateful. Our commitment to continuous improvement revolves around putting you at the heart of every decision.

At Jermyn Motor Group, every customer is a cherished part of our community. You have the right to expect a fair, swift, and courteous service at all times. If you have comments or complaints, please direct them to one of the following channels, and we will promptly acknowledge your feedback:

1. We will acknowledge your complaint within 2 working days of receipt.
   
   
2. We will investigate your complaint and aim to send a final response within 1 working week. If this is not possible, we will provide a status update.
3. We will endeavor to send a final response within 2 working weeks of receiving the complaint. If we cannot meet this timeline, we will explain why and offer a revised estimate.
   
   
4. If more than 2 working weeks have passed since your complaint without a final response, or if you are dissatisfied with the final response received, you can contact:
   
   Mr. Tim Jermyn, Owner, Eastbourne MG, Langney Shopping Centre, Eastbourne, East Sussex, BN23 7RT.
   
   
5. If more than 8 working weeks have passed since your complaint without a final response, or if you are unsatisfied with the final response, you can contact:
   
   The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN.
   
   
6. If your complaint pertains to a regulated finance or insurance product and more than 8 working weeks have passed without a final response, or if you are dissatisfied with the final response received, you can write (within 6 months of the 8-week period/final response) to:
   
   Financial Ombudsman Service (FOS), Exchange Tower, Harbour Exchange Square, Isle of Dogs, London, E14 9SR.